New COVID-19 Procedures:
As la Tierra has reopened in the new Covid-19 era, we have put into place new procedures so that we can safely and productively operate the salon.
Our top priority is always the safety and wellness of our staff and guests.
If you are not feeling well, or you have been exposed to COVID-19, you will not be allowed to keep your appointment and it must be rescheduled.
All staff will be wearing masks during their entire shift. All guests will be asked to wash their hands when they enter the salon and will be required to wear a mask during their entire visit.
Please do not come early for your scheduled appointment, as we are going to try to minimize the time you wait and the number of people waiting so as to keep in line with the social distancing guidelines.
No drinks will be served during this time. Aveda has also advised us that all hand rituals will be halted at this time.
This is not something that we are taking lightly. Our goal is to do everything possible to remain open and the only way we can do that is if everyone cooperates and follows the procedures. If these procedures are not followed, you will be asked to leave and reschedule your appointment.
Questions, Concerns, and Communication:
Please feel free to reach out to us via phone call or email with any questions you may have regarding our new salon guidelines. We kindly ask that you refrain from sending multiple emails or leaving multiple voicemails repeating concerns. Please trust that we are doing our best to answer questions and address concerns as quickly as possible. Thank you for your continued patience and support as we navigate this always-changing situation.